The Duo Mobile App has no access to change settings or remotely wipe your device. Duo only provides the second factor, using your enrolled device to verify it’s actually you who is logging in.ĭoes using Duo give up control of my device? Your password is only verified by UCD and never sent to Duo. See this Duo knowledge base article for information on authenticating without mobile or internet service: (opens in a new window) How can I authenticate if I am somewhere with no mobile signal or Wi-Fi access? If the above solutions don’t work, try using another authentication method, such as passcodes provided in the Duo Mobile App. Try these additional push troubleshooting steps: Have the Duo Mobile App open when you authenticate. Make sure your enrolled device has a mobile network or Wi-Fi connection. Please try the following to troubleshoot: There are several reasons this could be happening. Why have I stopped receiving push notifications from Duo Mobile? Why does the Duo Mobile App need to access my camera?ĭuo Mobile only accesses your camera when scanning a QR code during activation. For example, it would only consume 1 megabyte (MB) of data if you were to authenticate 500 times in a given month. How much data does a Duo Push request use?ĭuo Push authentication requests require a minimal amount of data - less than 2KB per authentication. See an introduction to Duo security and a demonstration of Duo Push in this short video: (opens in a new window) v=_T_sJXnSM98 If you have a smartphone or tablet, we recommend Duo Push, as it is quick, easy-to-use, and secure. What is the recommended multi-factor authentication method? It works with Duo security’s multi-factor authentication service to make your logins more secure. However users can also use a hardware token to authenticate.ĭuo Mobile is a mobile application (app) that you install on your smartphone or tablet to generate passcodes for login or receive push notifications for easy, one-tap authentication on your mobile device. Having a smartphone makes for an easier and more secure experience with Duo. A replacement device will incur an additional charge.ĭo I need a smartphone or special data plan to use multi-factor authentication? At the end of the battery life the unit must be replaced.
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